Refund Policy
Thank you for shopping at Vebcy.com.
We value your satisfaction and aim to provide the best online shopping experience. If you’re not completely satisfied with your purchase, we are here to assist you.
Returns
We accept returns within 7 days from the date of purchase. To qualify for a return:
- The item must be unused and in the same condition as received.
- It must be in the original packaging.
Refunds
Once your return is received and inspected, we will notify you about the refund status. If approved:
- The refund will be processed to your original payment method.
- Refunds exclude initial shipping charges.
Exchanges
For size, color, or style exchanges, contact our support team within [X] days of receiving the product. Further instructions will be provided.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Downloadable software
- Custom-made or personalized products
- Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, notify us immediately. We will arrange for a replacement or issue a refund based on product availability and your preference.
Return Shipping
- Return shipping costs are your responsibility unless the issue is due to our error (e.g., wrong or defective item).
- For errors, we provide a prepaid shipping label.
Processing Time
- Refunds and exchanges are processed within 18 business days after we receive the return.
- Refund visibility in your account depends on your payment provider.
Contact Us
For any questions about our Refund Policy, contact our support team at help@vebcy.com.